What is your return policy?

• Answer: We offer a 30-day return policy. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

How do I initiate a return?

• Answer: To initiate a return, please contact us at hello@mlapetshop.com. You will be guided through the return process and will be provided with a return authorisation.

Do you offer exchanges?

• Answer: Yes, we offer exchanges for size or colour variations, subject to availability. Please contact us to arrange an exchange.

How long does it take to process a refund?

• Answer: Once we have received your retuned item, it will typically take 3-5 business days to process the return and issue a refund. Please note that refunds may take additional time to reflect in your account depending on your payment method and bank processing times.

What if my item arrives damages or defective?

• Answer: If you receive a damaged or defective item, please contact us immediately with details and photos. We will arrange for a replacement or refund.

Is there a fee for returning items?

• Answer: We do not charge a fee for returning eligible items. However, shipping fees are non-refundable unless the return is an error on our part.

What if I have more questions about Returns and/or Refunds?

• Answer: If you have any further questions or need assistance with Returns and/or Refunds please don’t hesitate to contact us at hello@mlapetshop.com. We’re here to help!