I’m having trouble accessing the website. What should I do?

• Answer: If you’re having trouble accessing our website, try clearing your browser’s cache and cookies, or use a different browser. If the issue persists, please contact us at hello@mlapetshop.com.

Why can’t I log into my account?

• Answer: If you’re unable to log into your account, please check that you’re using the correct email address and password. If you’ve forgotten your password, click on the “Forgot Password” link to reset it. For further assistance, contact us at hello@mlapetshop.com.

I’m experiencing issues with the checkout process. What should I do?

• Answer: If you encounter problems during checkout, try refreshing the page or using a different browser. Ensure all required fields are completed correctly. If issues persist, contact us.

I didn’t receive a confirmation email for my order. What should I do?

• Answer: If you haven’t received a confirmation email, please check your spam or junk folder. If you still can’t find it, contact us at hello@mlapetshop.com.

The website is not displaying correctly. How can I fix this?

• Answer: If the website isn’t displaying correctly, try clearing your browser cache and cookies, or use a different browser. If the problem continues, please contact us at hello@mlapetshop.com with details about the issue.

How can I unsubscribe from your emails?

• Answer: To unsubscribe from our emails, click the “Unsubscribe” link at the bottom of any of our emails. If you continue to receive emails, contact us.

What if there are any other technical issues (not answered above)?

• Answer: Please email us at hello@mlapetshop.com with a detailed description of the issue and any relevant screenshots. We will try our best to resolve the problem as quickly as possible.