By using any website operated by MLA Pets Limited, where you can post submissions, reviews, or ask questions, you agree to the following terms. If you don’t agree with these terms, please refrain from using the websites.

Ownership of Submissions:

• Any comments, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas, and other submissions you disclose, submit, or offer to MLA Pets Limited become the property of the company once submitted.
• You must adhere to the content standards outlined in these terms.
• You warrant that you own or have the right to use any submissions and that they comply with these standards and guidelines.

Social Networking Sites:

• These terms also apply to submissions made on any MLA Pets Limited-related third-party website or page (e.g., Facebook, Twitter, YouTube, Instagram).
• Material posted on third-party social networking sites doesn’t necessarily reflect the opinions of MLA Pets Limited or its employees.
• All such material must comply with these terms and the third-party social networking sites’ Terms of Use.

Intellectual Property Rights:

• Submitting content constitutes an assignment of intellectual property rights to MLA Pets Limited.
• When using features that allow you to upload material (e.g., questions), comply with content standards and these terms.
• Third-party advertising on MLA Pets Limited pages isn’t endorsed by the company.
• Copyright on MLA Pets Limited pages is owned by or licensed to the company.

Confidentiality:

• Material you upload to our website is considered non-confidential and non-proprietary.
• We may use, copy, distribute, and disclose such material to third parties.
• We reserve the right to disclose your identity if material you’ve posted violates intellectual property rights or privacy.
• We’re not liable for content accuracy or materials posted by users.
• We may remove submissions that don’t comply with content standards.

Eligibility to Post a Submission:

• You must be 18 years of age or older.
• Registration is required to post a submission.

Rules for Submissions

• Please be polite and only write in English.
• By submitting content, you confirm that it is your own and does not infringe on the material, trademarks, or intellectual property of others.
• For immediate responses or comments about our service, please contact us directly.
• Submissions should not include:
  • Profanity, blasphemy, spiteful, racist, sexually explicit, or discriminatory content.
  • Comments about other reviewers or bloggers.
  • Criminal accusations, false, defamatory, or misleading statements.
  • Material impersonating others.
  • Spam or advertising.
  • Third-party brand names or trademarks.
  • Personal information (phone numbers, addresses, credit card numbers).
  • HTML code, computer scripts, or website URLs.
  • Availability, price, or alternative ordering/delivery information.
  • Information about Carousel Soft Furnishings Limited suppliers or manufacturers.
• MLA Pets Limited reserves the right to:
  • Not publish or remove submissions.
  • Take appropriate action as needed.
• If you notice submissions that do not comply with these rules, please inform us.

Terms and Conditions for Goods

This page outlines the terms and conditions for the supply of goods listed on our website. These terms apply to all transactions with MLA Pets Limited and do not affect your statutory rights. Please read them carefully.

• Jurisdiction and Governing Law:
  • These terms and conditions are governed by English law.
  • Subject to the non-exclusive jurisdiction of the English courts.
• Customer Sales:
  • Each order for goods is treated as an offer by you to purchase, subject to these terms.
  • To order goods via phone or our website, you must be at least 18 years old.
  • Verbal or electronic acknowledgments do not constitute order confirmation.
  • A legally binding contract is created once goods are paid for.
  • We may decline orders for any reason and will inform you accordingly.
  • Payment details must be authorised; we may suggest alternative payment methods.
  • Images on our website may differ due to device settings.
• Price Adjustments and Availability:
  • We may adjust prices due to supplier changes or errors.
  • We’ll inform you of the correct price and allow cancellation if needed.
  • All prices include VAT and delivery charges.
  • Prices and availability may change before order acceptance.
  • If a product is unavailable, we’ll offer alternatives.

Delivery

• All items must be unpacked and inspected upon delivery, and a signature obtained.
• A signature, whether checked or unchecked, deems the products to be in good condition, and the delivery is considered satisfactory.
• No claims can be made after delivery, but this does not affect your statutory rights.
• If any issues arise with the delivery service or the products, please contact us while the delivery drivers are on-site.

Cancellations and Returns

• You have the right to cancel your order within 14 days, starting from the day after delivery, for credit or refund.
• While the goods are in your possession, you have a duty of care. We recommend returning the product in its original packaging to prevent damage during the return journey. Return delivery costs are the responsibility of the customer, not Carousel Soft Furnishings Limited.
• Returned products must be in the same condition as when purchased. We inspect all items upon their return. Exchanges or refunds will only be processed if we are satisfied with the condition of the returned products.
• Returns should be delivered back to us within 14 days from the date of delivery.
• Our address for returns: .
• Bespoke items are not returnable unless they develop a fault that falls under the manufacturer’s responsibility.
• Full refunds are conditional on meeting the above conditions and will be processed within 28 days of cancellation.

Data Protection

• We maintain records of all sales processed through our websites owned by MLA Pets Limited.
• Personal data is securely stored, but no financial details are held.
• We adhere to strict security measures and do not pass on or sell information to third parties.
• Occasionally, we may contact you via email with current offers or promotions that we believe may interest you.
• We do not store credit card details, nor do we share customer information with any third parties.